Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira Integration update

Hi guys, here it's my scenario:

I have 2 Jira Software Cloud instances integrated to my Jira Align.

We will merge those 2 Jira Software instances into one.

I understand that, for the connector configuration, nothing will have to be changed, but, on the Projects vs Program configuration, and also boards, which would be the best approach to mitigate the impact on this?

1 answer

1 accepted

1 vote
Answer accepted
Kyle Foreman Atlassian Team Feb 12, 2021

Hi Vando,

If the Jira IDs on the projects, versions, issues, boards, sprints, and statuses change (which usually happens when items are copied from one Jira environment to another without a full site backup and restore), we'll need to update the Jira IDs saved in Jira Align to make sure items are linked correctly and the sync picks up without an issue. I'd suggest submitting a support ticket so we can have a quick chat and help put the right plan in place. 


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Align

Rockin' the Roadmap - How to make most of the Roadmap with Jira Align

The roadmap challenge for large scale agile enterprises Regardless of the agile framework you use, the agile enterprise has a massive scale with the challenge to connect hundreds of teams and thous...

2,471 views 7 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you