You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We have a customer portal where customers can submit support tickets (via Salesforce), access documentation, downloads, sign up and view webinars, and take product training. Our current ideation solution is embedded but we are looking at Jira Align and interested in leveraging their ideation portal. The issue is we don't want customers to have to create a separate username/password to submit or vote on a product idea.
We understand we could do a bulk user import but they still would have to maintain a separate password and there doesn't appear to be APIs to update that information. Since Jira as SSO capabilities, I was thinking we could SSO our customers into Jira and then try to configure the internal ideation portal but then we'd likely have licensing issues since we don't want to buy licenses for all of our customers and/or expose them to a complicated internal view with lots of complexity they don't need.
I'd be interested in understanding how others have integrated iZone into your existing customer processes.
I have a very similar use case. What I'd like to do is tie our companies active directory to jira Align such that anyone not explicitly provisioned as an "internal user" in Align (and thus counting against our allotted user licenses) is provisioned as an "external user"(which are not counted as licensed users). Once we do that, my thinking was that I'd set up an internal sharepoint page with the list of ideation portals to serve as the primary interface to make ideation accessible to the larger company. My concern is that the ideation module does not feel like a first-class citizen in Align and that they probably did not intend for SSO to be used in this manner, so there are some real scalability/admin concerns.
I would love to hear more about your experience with this if you ended up giving it a try.