Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Enabling both JIRA Align SSO and Manual Sign In

We’re currently trying to determine if we can configure both SSO while also allowing external users to use their JIRA Align credentials.

The scenario would be that internal users will be able to use their own company credentials for SSO, then for external/3rd party users they will be able to access using their account via Manual sign in.

I set “Disabled Manual Sign In” No hoping this will allow us to do it however this defaults to the JIRA Align sign in page where using company credentials don’t work.

If we want both SSO and Manual sign in in place, are you aware of any other configurations we need to make besides setting “Disabled Manual Sign In” to No?

1 answer

2 votes
Rae Gibbs
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 30, 2021

Hey ! You actually do have it configured properly to allow SSO and manual sign in.  However, when going to the direct Jira Align URL, all users will be presented with the option to log in with their email. You will need to provide your SSO users with the SSO sign in URL to have them log in via SSO as opposed to their email address.  Hope this helps!

Tom O_Connor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 04, 2021

There is some SSO information in our help that may be helpful as well.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events