Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,464,895
Community Members
 
Community Events
176
Community Groups

Can't find user in Jira Align.

Hi, when I am trying to add a new user to Jira Align I got the error "Email Address already exist", but when I am trying to search for this user he does not exist.

I created a new account but with an additional sign in email address. After creation, when I am opening user profile and I am trying to change email address I got a message that the email address is used by the user with 'XXX' UID. When I am trying to find this UID does not exist. 

I would be grateful for the help.

1 answer

1 accepted

4 votes
Answer accepted

Hi Rafał Chomik

Can you please check if such a user was deactivated? You will need to go to Administration > People, and then Filter by Deactivated = yes:

Screen Shot 2022-07-04 at 09.37.19.png

 

If you don't find the user in the deactivated list, it would be better to open a ticket with the support for a better investigation.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events