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Can't find user in Jira Align.

Hi, when I am trying to add a new user to Jira Align I got the error "Email Address already exist", but when I am trying to search for this user he does not exist.

I created a new account but with an additional sign in email address. After creation, when I am opening user profile and I am trying to change email address I got a message that the email address is used by the user with 'XXX' UID. When I am trying to find this UID does not exist. 

I would be grateful for the help.

2 answers

1 accepted

4 votes
Answer accepted
Enio Marques Junior
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 04, 2022

Hi Rafał Chomik

Can you please check if such a user was deactivated? You will need to go to Administration > People, and then Filter by Deactivated = yes:

Screen Shot 2022-07-04 at 09.37.19.png


If you don't find the user in the deactivated list, it would be better to open a ticket with the support for a better investigation.

Thank you Rafal for your question, I had the same problem.

Best regards

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