When issue created that ticket reporter name should come in the comment section automatically?

[M Sunil Kumar]

Hi,

When new issue created then that ticket reporter name should come in the comment section automatically?

Regards,

Sunil Kumar M.

[M Sunil Kumar]

Hi Shib,

Thanks for the response, Yes, it is "{{issue.reporter.displayName}}" working.

It is possible to highlight the reporter name in that comment!! I mean once comment get created with the reporter name. I can able to click on that name then user profile should open?   

[shib saha]

Hi @M Sunil Kumar , You can create an automation rule to comment on the ticket as soon as it gets created (use condition if you want to limit the scope of the rule to only one issue type), use comment action and with the help of smart value in the comment section you get the name of the reporter posted.

Smart value: {{issue.reporter.displayName}} it will print the name of the reporter in the comment.

Please let me know if you need any further help. Thanks!