Over the years Jira has evolved into a more all-inclusive product. One of my largest clients "customized Jira" to fit their needs and to ensure that each division was able to share their needs and wishes. This led, I believe, to a more effective transformation. I am interested in hearing what each of you involved in the transformation to Jira have experienced - the good and the not so good. I am also interested in hearing about your experiences with Jira Cloud, the transformation to Jira Cloud, and / or what if any "customization" you feel added value - what that "customization" was and what the "value-add" is. Thanks - I look forward to hearing from you!