Hi Team
We have been in the JA SaaS family for a few months now and have experienced a few releases which is a nice feature of the SaaS platform.
I would like to start a discussion regarding release quality as myself, our team and our organisation have experienced platform changes that have negative impact on UX and our ability to rollout the platform to our broader stakeholder group.
2 recent negative experiences we have encountered between releases are:
Both these experiences have had negative impact on our plans and rollout of JA I like to open a discussion on release quality and planning so that we can improve the overall UX of JA
I appreciate and empathise on the complexity of JA though I need to ensure stable feature access as we progress through releases
Thanks for your support
Darren
FYI
Hi @Peter Jessen and @Darren.Williams.4
Thank you for the insights!
We attempt to include all upcoming changes in our Test Release notes which are released two weeks prior to a Production Release with a goal of giving our customers time to prepare for any changes.
I would agree that we occasionally fail to mention or properly describe new functionality. Please continue to let us know when any new functionality is not described thoroughly or missing so we can make the necessary changes to our documentation and refine our processes to ensure all updates are included moving forward.
Since our acquisition and joining the Atlassian team we have hired two designers who are doing awesome work. We are going continue to refine the product and make changes to enhance the usability of product as we expand to new enterprises. We will work on effectively communicating changes as we continue forward!
Cheers!
Tim
@Peter Jessen Thank you for your insights and observations on config. We have activated a review of our configs. During this process, one nice enhancement for JIRA Align would be a config export and import option. This would assist with, test, pre-prod, prod system changes and allow for reapplying configs in test when required and generally keeping configs in sync
@Darren.Williams.4- I'd love to see that as well in a future enhancement!
We are going through fine tuning of our configuration in Jira Align. Once again we have noticed Configuration setting have changed
In version < 10.67 there was a toggle to "Link Theme to:" but in the latest version it has been removed.
Our JA users/teams are linking the Themes to Strategies "Long Term Goals" currently. When the Release v10.67 will be pushed Production, this ability will not be available. This will have impact to current users as well as the work structure that has been setup.
We require urgent feedback before this gets released to production.
Thanks
Shyeanee
Hi @Shyeanee Singh,
I've seen the same issue in client instances.
I was preparing for a Jira Align Portfolio Workshop with a client when v10.67 hit test. It was a bit of a shock because the change was not originally included in the release notes.
The release notes and help article have since been updated to include the new Strategy Room - https://agilecrafthelp.zendesk.com/hc/en-us/articles/360045179493-10X-Strategy-Room
Unfortunately, the new Strategy Room article (and the related in-line Help Page for the Platform Terminology admin page) fails to mention the major change you mention to the Tree - the removal of the "Link To" functionality. We did raise this with Jira Align Support.
@Tim Keyesor @Shawn Kessler - Any updates or insights into the removed "Link To" functionality?
We are investigating--will report back
G'day @Shyeanee Singh and @Peter Jessen ,
Thank you for the feedback. I have verified that toggle is missing between the 10.66 and 10.67 releases. I am checking with our Product team for their guidance and will provide an update once available.
Cheers!
Tim
Thanks, @Shawn Kessler and @Tim Keyes. I knew you guys would be on it.
Hi @Shyeanee Singh and @Peter Jessen
Thank you for your continual patience. We received some initial guidance from our Product team and will be able to follow-up with additional information as available (hopefully before tomorrow night's 10.67 release).
We will not be adding the link back with the 10.67 production release but are currently investigating alternative methods to maintain a high level of user experience and limited impacts to existing structures within the product.
Please let us know if you have any pressing questions or concerns at this time and we can share them internally.
Cheers!
Tim
@Tim Keyes- It looks like we can:
Assuming a client isn't using any of the three levels above the original Monthly Goals, and there isn't specific functionality only linked to default Long-Term Goals, then taking steps 1 and 2 above would give us what we had before the link was taken away.
The problem is, Monthly Goals as a default for Themes simply makes no sense from a SAFe or any other planning perspective.
In my opinion, this looks like a change that wasn't thought through based on the existing documentation. Hopefully this change will be clarified with better documentation before it goes live tomorrow night.
Maybe this is all tied to some sort of big reveal on the new OKR focus in the Strategy Room? The timing, only one week before the Remote Summit, seems to tease at it.... Can't wait to learn more!
Regards,
Peter
Hi Peter,
Thank you for the recommendations, feedback and guidance. We are currently working on an official community post to go out before tonight's release.
More to come on OKRs and Strategy!
Cheers!
Tim
Thanks Tm!
Hi @Peter Jessen and @Shyeanee Singh the current source of truth for information tied to new functionality with the 10.67 release will be the 10.67 release notes found here: https://agilecrafthelp.zendesk.com/hc/en-us/articles/360044987373-Release-Notes-for-10-67-Production-Instances-
We are also working on a stand alone community article that will cover some of the new functionality.
Cheers!
Tim
Hi @Peter Jessen and @Shyeanee Singh ,
We have posted a community article on the new functionality tied to the Strategy Layer here:
Please check out the article and comment on it as needed.
Cheers!
Tim
Hi @Tim Keyes
We have once again noticed that Configuration setting have changed. This is impacting customer experience and should be managed.
Jira Align Roles
Objective Tree (Labs)
In version < 10.67 - Objective Tree (Labs) was turned on and JA users were actively using Objective Tree.
Post Version 10.67.0 deployed on March 28 2020 - JA users reported they could not see Objective Tree.
Objective Tree (Labs) is turned off for all users and had to be enabled again.
We need to ensure that any deployment to Production does not impact current users.
Thanks
Shyeanee
Hi @Shyeanee Singh ,
Thank you for sharing. I will pass this feedback onto our Product team and we apologize for the inconvenience this has caused.
Cheers!
Tim