Users are logged out of Jira Align when Trying to Access the Roadmaps Page


A user with a non-Product Owner Role is logged out of Jira Align when trying to access the Roadmaps page. 

Super Admins can access the page without issue. 

The user can also access the page as long as they do not enter a Program Increment in the Tier 1 menu on the Roadmap page. 

Steps to Replicate:

Log in to Jira Align using a role affected by the issue.

Navigate to the Roadmaps page.  

Ensure that a Program and Program Increment are defined on the Roadmap page.


If the affected user defines a Program Increment in the Tier 1 menu either prior to navigating to the Roadmap page, or if they define one while on the Roadmap page they are logged out automatically as soon as the page tries to render. 


When reproducing this with the browser Developer Tools Console open, it reveals that an invalid token error is logged:

Screen Shot 2020-03-09 at 11.38.57 AM.png

The above is indicative of a Permissions problem. 

Root Cause / Solution:

The issue here is that the role in question had access to Program Increments completely disabled at the Portfolio and Program Level. In order for users to be able to see Roadmaps, they need Read Only access to Program Increments enabled at a minimum.  

If you have users affected by this, please use the following steps to see if resolves the issue:

1) Log in as a Super Admin to Jira Align.

2) Go to Administration -> Roles

3) Select the applicable role from the drop-down menu. 

4) Expand the Portfolio and Program sections

5) In the Portofolio section scroll down until you see Manage -> Program Increments.

6) At the bare minimum, turn on the main "Program Increments" toggle.  The other sub-toggles do not need to be enabled (Add, Save, Delete, Add Release Vehicle, Save Release Vehicle) if the desire is to prevent the users rom modifying / add / remove Program Increment information.  This essentially provides "Read Only" access to Program Increments.  

7) Once that's done, scroll down to Program -> Manage -> Program Increments and make sure the permission toggles match what was configured for the Portfolio in Step 6.

8) Save the changes.

9) Have the affected user log out of Jira Align and log back in and try to access the Roadmap page.

1 comment

Tim Keyes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 9, 2020

Great Article Kent! Thank you for sharing!

Like Kent Baxley likes this


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