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"Couldn't send"

I can't find any articles with a similar issue despite searching.  On both a Mac and a Linux client, when I start HipChat and join a room, the messages will load at startup.  However I cannot send or receive any messages after initial login.  Since it's on both Mac and Linux clients, I assume there is some kind of network issue on my end. Any help troubleshooting would be much appreciated! 

5 answers

I'd like to bump this question for visibility.  We are running OS X 10.11 and users are getting hit with "couldn't send" error message or red offline status at the top, even though these computers are being used and are not idle.  Users are forced to quit and reopen HipChat (and even after doing that, message sending is still delayed at times)


edit I'd like to add this has been plaguing us since version 4.27.0

Could you check if you can manually connect to the cloud server.

With this, maybe you are able to diagnostic a blocked network route, preventing the users to connect on HipChat.

More information at

I'm having a similar problem, although it is intermittent. Occasionally messages get stuck in the "Couldn't send" error message. Sometimes it seems to be a message that sent but then a duplicate message shows up as "Couldn't send", whereas other times it's simple stuck not sending.


Has there been any progress on getting a resolution? The intermittent nature of this is making it quite difficult to narrow down. We're seeing this on many networks, with many users and different clients and environments. 

I also need help with this. For the past 2-3 months, HipChat on my iPhone is unusable. 95% of messages are getting the ‘couldnt Send’ error. This is on several networks. 

I used to rely solely on the iOS app for all my HipChat needs. Now, it’s unusable. 

How can we help the HipChat devs repro this problem?

I have been having the same issue for the past few months, on my iPhone. It is on several networks - -both on wifi and cellular as well. Will appreciate any help. 

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