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hipchat4 openssl error

Massimo Corà
Massimo Corà January 15, 2017

hipchat4 does not connect.

 

debian testing, 

$ dpkg -l | grep hipchat
ii hipchat4 4.29.4.1662 amd64 Hipchat - persistent group chat using XMPP.
$ hipchat4 --disable-gpu
hello 0.539492
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value = "4.29.4"
Reading config.ini file
force_server= false value= ""
Qt WebEngine ICU data not found at /opt/HipChat4/lib/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/lib/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/lib/resources. Trying parent directory...
[0116/093407:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/lib/qtwebengine_devtools_resources.pak
Some features may not be available.
[0116/093407:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale 
[0116/093407:ERROR:browser_main_loop.cc(217)] Running without the SUID sandbox! See https://chromium.googlesource.com/chromium/src/+/master/docs/linux_suid_sandbox_development.md for more information on developing with the sandbox on.
--type=zygote
hello 0.360762
Qt WebEngine ICU data not found at /opt/HipChat4/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/resources. Trying parent directory...
[0116/093407:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/qtwebengine_devtools_resources.pak
Some features may not be available.
[0116/093407:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale 
[08:34:07][void HipChatApplication::initialize(HipChatApplication::Configuration&):393] datapath "/opt/HipChat4/lib"
[08:34:07][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():63] could not get dbus interface: org.freedesktop.NetworkManager
[08:34:07][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = true
[08:34:07][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[08:34:07][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
[08:34:07][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check: "https://api.hipchat.com/v2/health-check"
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_num_locks
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_id_callback
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_locking_callback
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve ERR_free_strings
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_cleanup
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_init
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve sk_new_null
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve sk_push
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve sk_free
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve sk_num
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve sk_pop_free
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve sk_value
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_library_init
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_load_error_strings
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_get_ex_new_index
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_client_method
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_client_method
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_server_method
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_server_method
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve X509_STORE_CTX_get_chain
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_noconf
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_conf
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay_version
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot call unresolved function sk_num
[08:34:07][int main(int, char**):447] RestartNumber= 0
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [08:34:07][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
[08:34:07][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):131] errors from onlineStatusCheck found. ErrorStr = "Error creating SSL context (error:140A90C4:SSL routines:func(169):reason(196))"
[08:34:07][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change : false
[08:34:07][void AbstractOnlineStatus::handleOnlineStatusResult(bool):184] initCheckComplete
[08:34:07][void HipChatApplication::onInitialOnlineCheck(bool):307] HCA isInitOnline: false
[08:34:07][void HipChatApplication::startOfflineWindow():143] start Offline Window
Warning: [08:34:13][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
Warning: [08:34:13][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
Warning: [08:34:13][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
Warning: [08:34:13][qt.network.ssl][:0] QSslSocket: cannot call unresolved function ERR_free_strings
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4 answers

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3 votes
Answer accepted
Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 6, 2017

Hi there,

 

This is a known bug which has been raised before at:

* https://jira.atlassian.com/browse/HCPUB-2224

 

Now the workaround is to run the following commands:

cd /opt/HipChat4/lib
ln -s /usr/lib/x86_64-linux-gnu/libcrypto.so.1.0.2
ln -s libcrypto.so.1.0.2 libcrypto.so

 

Hope this helps!

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Massimo Corà
Massimo Corà April 7, 2017

wonderful! I confirm that the workaround actually solves the problem.

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Alwan Rosyidi
Alwan Rosyidi
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May 5, 2017

It wonderfully works. I've been searching around the internet, and this is the only one solution that works. Big thanks !

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Andrew Vliet
Andrew Vliet
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August 29, 2017

Worked for me too under Debian 9 Stretch.  Thank you.

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Stanimir Stoyanov
Stanimir Stoyanov
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September 1, 2017

Debian 9 testing, working like a charm. Thanks.

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Ryan Pavlik
Ryan Pavlik
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January 9, 2018

FWIW, on Debian 9 stretch, the initial workaround of just symlinking libssl (per https://confluence.atlassian.com/hipchatkb/hipchat4-debian-client-doesn-t-connect-859526103.html ) didn't work, but linking libcrypto (or installing libssl1.0-dev) worked.

 

Unfortunately I don't seem to be able to submit feedback anymore to that article.

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mushkevych
mushkevych
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August 20, 2018

for Ubuntu 18.04 I used following:

sudo ln -s /usr/lib/x86_64-linux-gnu/libssl.so.1.0.0 /opt/HipChat4/lib/libssl.so --force

sudo ln -s /usr/lib/x86_64-linux-gnu/libcrypto.so.1.0.0 /opt/HipChat4/lib/libcrypto.so --force

 

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0 votes
Kjetil Nygård
Kjetil Nygård April 6, 2017

I get the same kind of error on Fedora 26 (Alpha).

 

Here is the output from hipchat4:

hello 0.315736
PackageLocation: "/opt/HipChat4/share/localweb/package.json"
package.json opened
package.json valid
package.json object
package.json version value =  "4.29.4"
Reading config.ini file
force_server= false  value= ""
Qt WebEngine ICU data not found at /opt/HipChat4/lib/resources. Trying parent directory...
Installed Qt WebEngine locales directory not found at location /opt/HipChat4/lib/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/lib/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /opt/HipChat4/lib/resources. Trying parent directory...
[0406/205655:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/lib/qtwebengine_devtools_resources.pak
Some features may not be available.
[0406/205655:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale 
[0406/205655:ERROR:browser_main_loop.cc(217)] Running without the SUID sandbox! See https://chromium.googlesource.com/chromium/src/+/master/docs/linux_suid_sandbox_development.md for more information on developing with the sandbox on.
--type=zygote
hello 0.695496
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
Installed Qt WebEngine locales directory not found at location /home/tm/Qt/5.7/gcc_64/translations/qtwebengine_locales. Trying application directory...
Qt WebEngine locales directory not found at location /opt/HipChat4/bin/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
[0406/205655:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/bin/qtwebengine_devtools_resources.pak
Some features may not be available.
[0406/205655:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale 
[18:56:55][void HipChatApplication::initialize(HipChatApplication::Configuration&):393] datapath "/opt/HipChat4/lib"
[18:56:55][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
[18:56:55][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state =  true
[18:56:55][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
[18:56:55][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
[18:56:55][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check:  "https://api.hipchat.com/v2/health-check"
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_num_locks
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_id_callback
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_locking_callback
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve ERR_free_strings
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_cleanup
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_init
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve sk_new_null
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve sk_push
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve sk_free
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve sk_num
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve sk_pop_free
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve sk_value
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_library_init
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_load_error_strings
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_get_ex_new_index
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_client_method
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_server_method
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve X509_STORE_CTX_get_chain
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_noconf
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_conf
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay_version
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
Warning: [18:56:55][qt.network.ssl][:0] QSslSocket: cannot call unresolved function sk_num
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0 votes
Massimo Corà
Massimo Corà January 24, 2017

yeah, but I've both installed.

 

$ dpkg -l | grep libssl
ii libssl1.0.0:amd64 1.0.2a-1 amd64 Secure Sockets Layer toolkit - shared libraries
ii libssl1.0.2:amd64 1.0.2j-4 amd64 Secure Sockets Layer toolkit - shared libraries
ii libssl1.1:amd64 1.1.0c-2 amd64 Secure Sockets Layer toolkit - shared libraries
ii libssl1.1:i386 1.1.0c-2 i386 Secure Sockets Layer toolkit - shared libraries

 

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0 votes
Timothy Allen1
Timothy Allen
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January 24, 2017

I believe this is because Debian Testing includes OpenSSL 1.1.0, while HipChat is built to use OpenSSL 1.0.0, and the two versions are not compatible.

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Wesley Hirsch
Wesley Hirsch
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January 25, 2017

Like @Massimo Corà, I've got both versions installed, and I still get this problem.  What's interesting is that I tried the steps at https://confluence.atlassian.com/hipchatkb/hipchat4-debian-client-doesn-t-connect-859526103.html, and stuff like LD_PRELOAD, and neither worked.

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Kjetil Nygård
Kjetil Nygård April 6, 2017

I got it to work by using these commands:

sudo ln -s /usr/lib64/libssl.so.1.0.2j  /opt/HipChat4/lib/
sudo ln -s /usr/lib64/libssl.so.1.0.2j  /opt/HipChat4/lib/libssl.so

But seriously, this should be fixed by Atlassian. Not everyone should have to do this fix!

 

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