Why are proxy settings available after logging in, and not before?

This question is in reference to Atlassian Documentation: Unable to sign in to the HipChat desktop app

Why are proxy settings available after logging in, and not before?  That makes no sense.  If I am logged in, then my proxy is already working.  If my proxy is not setup properly, it will not be able to log in to change that setting.

4 answers

This widget could not be displayed.

I'm having this exact issue. Can't log in because it can't connect to hipchat.com (though a browser works). It must not be using my corporate proxy.

This widget could not be displayed.

I ask this, because I can use the site on both my VPN'd domain machine and local machine, but the app does not work over the VPN.  We have proxy settings that allow for pretty much anything when needed, but I have to tell the app to use that proxy.

This widget could not be displayed.

If someone from Atlassian, could explain how to configure the proxy server, it would really help. We are evaluating HipChat at my company, but I have no way of using the desktop client as I have no way of logging in to the client. All connections have to go through an authenticated proxy server. The client keeps telling me to check my internet connection when clicking the Get started button.

This widget could not be displayed.

This is ridiculous and makes Hipchat almost unusable in some corporate environments. I have to make a scripted to delete the hipchat.ini every day so I can log in when I move to different locations. Without deleting HipChat's config every time I can't even open the app, let alone change the proxy settings. I've never seen this convention followed by any other windows app I've come across. It's unique to hipchat.

 

@atlassian - Two critical suggestions:

  • Remove whatever code blocks the app from launching the login screen when it can't communicate with the server
  • Allow the user to specify the proxy details on the login screen

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

243 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you