We recently migrated our HipChat Server to a new server. After migrating users are reporting an issue when attempting to confirm account access through their HipChat integrations. For example when attenpting to create a private room associated with a JIRA issue. The issue is only occurring for a sub set of users.
Suspect it is to do with migration. Can you please get those users to drop the authorization (it is possible under their profile page):
And then they will be asked to get authorized again next time they need to create a private room. That should fix the problem if it is indeed what I suspect it is.
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