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  • When attempting to confirm access to Hipchat Integration receive the following error: Unable to generate authorization code: Error sending request:400

When attempting to confirm access to Hipchat Integration receive the following error: Unable to generate authorization code: Error sending request:400

We recently migrated our HipChat Server to a new server. After migrating users are reporting an issue when attempting to confirm account access through their HipChat integrations. For example when attenpting to create a private room associated with a JIRA issue. The issue is only occurring for a sub set of users.

3 answers

0 votes
Anatoli Atlassian Team Jul 06, 2016

Suspect it is to do with migration. Can you please get those users to drop the authorization (it is possible under their profile page):

image2016-7-7 9:52:7.png

 

image2016-7-7 9:54:26.png

 

And then they will be asked to get authorized again next time they need to create a private room. That should fix the problem if it is indeed what I suspect it is.

HipChat OAuth Sessions showed "No sessions are established". Tried to create a private chat room for an Issue and still received the same error when attempting to confirm access.

0 votes
Anatoli Atlassian Team Jul 07, 2016

Probably not the problem I though it was. Can you please create a support ticket and we will help you out.

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