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When attempting to confirm access to Hipchat Integration receive the following error: Unable to generate authorization code: Error sending request:400

We recently migrated our HipChat Server to a new server. After migrating users are reporting an issue when attempting to confirm account access through their HipChat integrations. For example when attenpting to create a private room associated with a JIRA issue. The issue is only occurring for a sub set of users.

3 answers

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Suspect it is to do with migration. Can you please get those users to drop the authorization (it is possible under their profile page):

image2016-7-7 9:52:7.png

 

image2016-7-7 9:54:26.png

 

And then they will be asked to get authorized again next time they need to create a private room. That should fix the problem if it is indeed what I suspect it is.

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HipChat OAuth Sessions showed "No sessions are established". Tried to create a private chat room for an Issue and still received the same error when attempting to confirm access.

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Probably not the problem I though it was. Can you please create a support ticket and we will help you out.

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