Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Video or Voice Call won't connect

Kevin DiMichel
Kevin DiMichel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 6, 2015

While trying to establish a video call or audio call, it won't connect (in either direction).  When I answer a received call, it displays a message that says 'calling X'.

Are there troubleshooting docs for calls? I can't find one.

Answer
Watch
Like Be the first to like this
403 views

1 answer

0 votes
Kevin DiMichel
Kevin DiMichel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 6, 2015

I found this:
https://confluence.atlassian.com/display/HC/One-to-One+Video+Chat

but UDP ports 540 and 541 are open.

Since I was able to receive a call from a different user, I suppose it's a windows configuration issue with the first caller.  Firewall disabled, firewall enabled with port exception, uninstall with registry clean, reboot, and reinstall didn't fix either.

Reply

Suggest an answer

Log in or Sign up to answer
Hipchat
Hipchat
TAGS
AUG Leaders

Atlassian Community Events

    See all events