Verification email not sent

I have never received a verification email or code of some kind. So I can't use my account at all,  why is this?

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This sounds like either a mis-entered email or temporary issue with communication between HipChat and your email server. You can try going to to re-send the confirmation email. If the issue continues, I'd recommend dropping our support team an email via They should be able to more accurately diagnose the reason you might not be getting a confirmation email.

Thank you very much for your response but I was able to find a solution. Turned out I already had another account from my old job, just needed to reset my password so I could login properly. Thank you for your help.

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