Verification email not sent

I have never received a verification email or code of some kind. So I can't use my account at all,  why is this?

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Accepted answer

This sounds like either a mis-entered email or temporary issue with communication between HipChat and your email server. You can try going to to re-send the confirmation email. If the issue continues, I'd recommend dropping our support team an email via They should be able to more accurately diagnose the reason you might not be getting a confirmation email.

Thank you very much for your response but I was able to find a solution. Turned out I already had another account from my old job, just needed to reset my password so I could login properly. Thank you for your help.

Hi Christopher Rivers,

I tried to sign up for one of my different accounts but I am not receiving the verification mail and tried over and over. I think the FIRST email that Atlassian tries to send gets bounced back and it may add that email address to an internal block list. How can I contact to delete the email from the block list and the user will be able to activate. Any help will be appreciated.

Jems Smith I'm New Here Saturday

I am trying to sign in my created account but not log in because of verification email is not confirmed in the simple way you may click on verification and login to your account. For instant support related to the Roadrunner Email please visit Roadrunner Email Error 501  for the best solution.

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