It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Verification email not sent

I have never received a verification email or code of some kind. So I can't use my account at all,  why is this?

1 answer

1 accepted

0 votes
Answer accepted
crivers Atlassian Team Feb 24, 2017

This sounds like either a mis-entered email or temporary issue with communication between HipChat and your email server. You can try going to to re-send the confirmation email. If the issue continues, I'd recommend dropping our support team an email via They should be able to more accurately diagnose the reason you might not be getting a confirmation email.

Thank you very much for your response but I was able to find a solution. Turned out I already had another account from my old job, just needed to reset my password so I could login properly. Thank you for your help.

Hi Christopher Rivers,

I tried to sign up for one of my different accounts but I am not receiving the verification mail and tried over and over. I think the FIRST email that Atlassian tries to send gets bounced back and it may add that email address to an internal block list. How can I contact to delete the email from the block list and the user will be able to activate. Any help will be appreciated.

Hi Christopher,

I also have this problem with my work email. I successfully received the change notification on my current email (with the message to check the new email for verification). But I never received the verification email on my new address. I've had it resend for three times, but it never arrived. Is there any chance you could help me as well?


I also have this issue as well.  I have attempted "forgot password" which does not seem to work either.  I never receive the recovery link email.

Also have this issue on a new account I am trying to create

Screenshot 2019-12-05 at 08.53.34.pngbut never arrives... I have opened ticket PCS-1057. Please respond...

Atlassian verified that my email was blocked.  I opened a ticket and they eventually were able to clear it. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,211 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you