Upgrading to HipChat server 2.4.3 from 2.2.4 error

[Zak]

Apologies before hand, my knowledge of Linux and HipChat is very limited. 

When upgrading from 2.2.4 to 2.4.3, I get the error message 

"E: Unable to locate package hc-consul
error when executing 'apt-get install --yes --force-yes -o Dpkg::Options::="--force-confdef" - Dpkg::Options::="--force-confdef"' , '-o Dpkg::Options::="--force-confold"', 'hc-consul']' returned non-zero exit status 100

Updating system configuration, this may take a few minutes..." 

The upgrade then gets stuck at this stage for a long time. Any ideas on what this means? Would the upgrade complete if I just left this running for longer? 

[AhmadDanial · Accepted solution]

Hi, Zak.

The error means that the hc-consul is missing from the set of packages in the current HipChat Server instance. This specific package is removed from 2.4.3 as we can see from the outputs I am getting when I run this command on my local instances:

HipChat Server 2.2.4

admin@hipchat224:~$ dpkg -l | grep hc-
ii hc-chef-repo 2017.04.24.053503-66052a1 all config management for HipChat
ii hc-client-bundle 2017.03.02.135340-f954e2b all HipChat desktop and mobile clients
ii hc-consul 2017.03.01.171726-6e7ad1c all Consul for HipChat
ii hc-crowd 2017.04.14.172353-933cee9 all Atlassian Crowd for HipChat
ii hc-curler 2017.02.27.212247-774360f all HipChat Curler
ii hc-emoticons 2017.03.14.160414-5d7c1e3 all HipChat Emoticons
ii hc-fishtank 2017.04.24.053512-66052a1 amd64 HipChat Services
ii hc-punjab 2017.03.26.075806-2356328 amd64 BOSH server
ii hc-scissortail 2017.04.24.053514-66052a1 all HipChat data migration
ii hc-server-cli 2017.04.24.053515-66052a1 amd64 HipChat Server CLI
ii hc-web 2017.04.24.053514-66052a1 all web-based functionality for HipChat
ii hc-webcore 2017.04.20.211644-83ffcda all javascript client for HipChat

HipChat Server 2.4.3

admin@hipchat243:~$ dpkg -l | grep hc-
ii hc-chef-repo 2018.10.08.214132-f1d79a2 all config management for HipChat
ii hc-client-bundle 2018.06.08.120652-0287bf6 all HipChat desktop and mobile clients
ii hc-crowd 2018.10.08.214219-f1d79a2 all Atlassian Crowd for HipChat
ii hc-curler 2017.02.27.212247-774360f all HipChat Curler
ii hc-emoticons 2017.07.11.160046-7119847 all HipChat Emoticons
ii hc-fishtank 2018.10.08.214132-f1d79a2 amd64 HipChat Services
ii hc-punjab 2018.06.08.120620-766c9ce amd64 BOSH server
ii hc-scissortail 2018.10.08.214128-f1d79a2 all HipChat data migration
ii hc-server-cli 2018.10.08.214212-f1d79a2 amd64 HipChat Server CLI
ii hc-web 2018.10.08.214128-f1d79a2 all web-based functionality for HipChat
ii hc-webcore 2018.09.17.144440-5839738 all javascript client for HipChat

In this case, I would suggest you to attempt the upgrade HipChat Server using the following method instead:

• How to perform offline upgrades in Hipchat Server

Let me know if you happen to run into any issues along the way (which phase and step). Thanks.

[Zak]

Thanks. Offline upgrade worked. We did this a few weeks back. 

[AhmadDanial]

You are most welcome, Zak. Happy to help!