HipChat accounts have been linked with Atlassian account - have you tried accessing your Atlassian account (and perhaps reseting your password there) at https://id.atlassian.com then login to HipChat using the same credential?
Do reach out to us with the reported email at https://support.atlassian.com/contact/ and our next available support engineer will be able to assist you!
...have mention name FirstnameLastname. Fe.: @MaartenCautreels This certainly helps to know who is being mentioned in a conversation. Imagine your colleague sends the following message...
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