Problem with resolution after Windows 10 update


I'm using the Hipchat desktop client on Windows 10 Version 1703. Ever since the latest Windows 10 update, the resolution on Hipchat has been wonky. It's almost unusable. Here are the two main issues:

1. In order to click on anything, I have to hover the cursor about 100 pixels beneath where I want it to click. For example, If I have a chat open with user John Doe and I want to open that chat, I go over to the left side of the client window, and I have to move the cursor somewhere below "John Doe" or it won't open the chat.

2. The Windows toolbar at the top of the app (the one that has minimize, maximize, and quit buttons) is so large that it actually obscures some of the app's functionality. I can't sign out, change my status to "away" or "unavailable", or even access the "Settings" or "Video call" buttons.


For now, I'll just use the browser client. However, I strongly prefer to use the desktop client, so here's my question:

Has this issue been reported through the official Atlassian ticket system and, if so, where can I follow the issue so that I know when I can use the desktop client again? If it hasn't been reported, how can I submit a bug report for it?

2 answers

1 vote

Hi Jay,


This issue is related to graphic card driver being outdated or corrupted. So please apply the parameter to disable the client usage of GPU and let me know how it goes:

  1. Right click on HipChat icon and click properties
  2. Add "--disable-gpu" to the end of the 'Target' path: win4disablegpu.png
  3. Click Ok and run the client

Hope this helps.

Works for me! Thanks

Hi Jay is where you can search to see if this issue is already reported.

In particular the HIpChat project:

It sounds very much like is the same issue as you are seeing. That's probably the one to watch/comment/vote on. is where you can submit bug reports to Atlassian.

Sam is worth reading and watching too.

HCPUB-3177 and HCPUB-3199 both have some comments about possible workarounds/fixes that you could try if you haven't already.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 14, 2018 in Hipchat Cloud

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

32,440 views 7 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you