No notification sounds for messages?

I just upgraded to HipChat version 4.0.4 (539) and now I do not have any sound when I get a notification (either in rooms or 1-1 messages). I have checked to ensure I have them enabled and they are. No one else in my organization is having this issue. Is this a known bug or is there a workaround?

3 answers

This widget could not be displayed.
Mirek Community Champion Mar 02, 2016

If others people do not have the problem and using the same version then the sound issue is for sure related to your local client (or computer/OS settings). That might be bug with you specific configuration but in my opinion it is not. Please check once again your OS or reinstall HipChat.

This widget could not be displayed.

Same thing is happening to me as well. I upgraded to the same version 4.0.4 (539) on my Mac and sound notifications no longer work. I've reinstalled and rebooted and still nothing.

This widget could not be displayed.

I am having the same issue - upgraded the version on MAC and no longer get notification sound. I have tried reinstalling and upgrading to a newer version - 4.0.10 (645).

Looking in the package contents, the notify.wav file seems to be gone from version 4.0 and higher

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Friday in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

141 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you