Manually back up Hipchat Data

[kcarsey]

Hello.

I have a situation where I have a HipChat server which was rebooted, and now will not re-start.  I have found that it seems grub was damaged, however I have not been able to repair grub after multiple tries and different techniques from different sources.  I was able to get my grub error message to go away by booting into a live ubuntu cd, mounting file system, chroot to it, re-install grub, etc, all to no avail.   The other sysadmin here told me that he had made a backup of everything, so I tried searching the file system for a file ending in tar.gz.aes to no avail.   

My question really is, is there a local script in the file system that I can execute in order to back everything up?  Or would I need to have the system actually booted and running in order to run a backup.  Also if anyone has any advice about fixing my booting problems that would be greatly appreciated, as that would solve all my issues.  Currently I am running HipChat 2.0 appliance on Citrix Xenserver.

Thank you.

[wdehaan]

Hi Kenny,

The data exporter does require system services to be running. 

Chat messages are stored in Elasticsearch, files in Cumulus, & system state in MariaDB.

Please email server-support@hipchat.com if you haven't already