I am trying to add two users to Hip Chat accounts. Tammy Bailey (firstname.lastname@example.org) and Sara Kern (email@example.com). Each time I attempt to do so I get the following error: This email address is claimed by a user in a different HipChat group.
I have followed the instructions given by the site after getting that error message. I do not have the option of using a different email address to set up the account. Please assist.
Hi there, Dan.
I can confirm from the backend that both email addresses firstname.lastname@example.org and email@example.com have an existing account with HipChat. In this case, may I recommend the users to reset their password through https://www.hipchat.com/forgot_password and attempt to log in again with the new credentials? Please confirm if the authentication goes through by then. Thanks.
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