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How do I turn the microphone and camera on again

When I was on my first video/audio chat- I 'un enabled' the camera (and turns out the microphone too).  I thought it was a temporary step just for that I can't figure out how to turn them back on.  I went to Settings however it won't link me under the drop boxes for camera and mike. Submitted a ticket, but saw this as another avenue for resolution


2 answers

0 votes

Hi Kay, 

When in a video call, do you happen to see the following options?

Screen Shot 2018-06-05 at 16.08.46.png

What happens when you try to enable the microphone and camera clicking on the options? 

First an error message box comes up that says they are not available for an unknown reason. When I delete that box and go up to the mike and camera, which are both 'blued' out, and click - nothing happens.

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