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Hipchat errors after disabling

We've disabled our Hipchat Server and I've disabled the Atlassian plugins for Jira Server, but there's still an hourly check that's throwing the included errors. How do I get Jira to stop trying to find HipChat? We have zero workflow steps that mention hipchat.


2019-07-16 11:41:14,330 hipchat-client:thread-8 WARN ServiceRunner [c.a.p.hipchat.token.DefaultHipChatTokenRefreshService] Token with name [AddonToken(3)] refresh failed with status code [500]. Error message [com.sun.jersey.api.client.ClientHandlerException:]. Turn on debug mode to see stack trace.


2019-07-16 11:41:14,330 Caesium-1-2 ERROR ServiceRunner [] Got an error trying to get the status of the connection com.atlassian.cache.CacheException:


2019-07-16 12_34_13-_new 2 - Notepad++.png

2019-07-16 11:41:14,330 Caesium-1-2 ERROR ServiceRunner [] Returning NO_CONNECTION maybe a failure with the version of HipChat that it is being used 

2019-07-16 12_34_42-_new 2 - Notepad++.png

2 answers

0 votes
Daniel_Eads Atlassian Team Jul 17, 2019

Hey Sarah,

There are three plugins in Jira that may be attempting to connect to HipChat. All three need to be disabled:

  • Atlassian Hipchat Integration Plugin
  • Atlassian Hipchat Integration Plugin Core
  • HipChat for JIRA

Sounds like you've already checked your workflow for HipChat postfunctions. It is worth double-checking this with a quick database query as described on our KB article though, as Jira could have startup issues if there are any lingering HipChat items in a workflow somewhere and the plugins are disabled.


I have disabled all three of those plugins AND checked the database. There were no lingering workflow functions for hipchat.

Like Tim Watts likes this

You might need to remove hipchat jars from the WEB-INF/atlassian-bundled-plugins directory.  Also, in admin mode, navigate to Applications > Integrations > HipChat. You can disable it there as well.  

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