Hipchat errors after disabling

[Sarah Kladstrup]

We've disabled our Hipchat Server and I've disabled the Atlassian plugins for Jira Server, but there's still an hourly check that's throwing the included errors. How do I get Jira to stop trying to find HipChat? We have zero workflow steps that mention hipchat.

2019-07-16 11:41:14,330 hipchat-client:thread-8 WARN ServiceRunner [c.a.p.hipchat.token.DefaultHipChatTokenRefreshService] Token with name [AddonToken(3)] refresh failed with status code [500]. Error message [com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com]. Turn on debug mode to see stack trace.

2019-07-16 11:41:14,330 Caesium-1-2 ERROR ServiceRunner [c.a.p.hipchat.ping.DefaultConnectionStatusService] Got an error trying to get the status of the connection com.atlassian.cache.CacheException:

2019-07-16 11:41:14,330 Caesium-1-2 ERROR ServiceRunner [c.a.p.hipchat.ping.DefaultConnectionStatusService] Returning NO_CONNECTION maybe a failure with the version of HipChat that it is being used 

[Tim Watts]

You might need to remove hipchat jars from the WEB-INF/atlassian-bundled-plugins directory.  Also, in admin mode, navigate to Applications > Integrations > HipChat. You can disable it there as well.  

[Daniel Eads]

Hey Sarah,

There are three plugins in Jira that may be attempting to connect to HipChat. All three need to be disabled:

• Atlassian Hipchat Integration Plugin
• Atlassian Hipchat Integration Plugin Core
• HipChat for JIRA

Sounds like you've already checked your workflow for HipChat postfunctions. It is worth double-checking this with a quick database query as described on our KB article though, as Jira could have startup issues if there are any lingering HipChat items in a workflow somewhere and the plugins are disabled.

Cheers,
Daniel

[Sarah Kladstrup]

I have disabled all three of those plugins AND checked the database. There were no lingering workflow functions for hipchat.