We've disabled our Hipchat Server and I've disabled the Atlassian plugins for Jira Server, but there's still an hourly check that's throwing the included errors. How do I get Jira to stop trying to find HipChat? We have zero workflow steps that mention hipchat.
2019-07-16 11:41:14,330 hipchat-client:thread-8 WARN ServiceRunner [c.a.p.hipchat.token.DefaultHipChatTokenRefreshService] Token with name [AddonToken(3)] refresh failed with status code . Error message [com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com]. Turn on debug mode to see stack trace.
2019-07-16 11:41:14,330 Caesium-1-2 ERROR ServiceRunner [c.a.p.hipchat.ping.DefaultConnectionStatusService] Got an error trying to get the status of the connection com.atlassian.cache.CacheException:
2019-07-16 11:41:14,330 Caesium-1-2 ERROR ServiceRunner [c.a.p.hipchat.ping.DefaultConnectionStatusService] Returning NO_CONNECTION maybe a failure with the version of HipChat that it is being used
There are three plugins in Jira that may be attempting to connect to HipChat. All three need to be disabled:
Sounds like you've already checked your workflow for HipChat postfunctions. It is worth double-checking this with a quick database query as described on our KB article though, as Jira could have startup issues if there are any lingering HipChat items in a workflow somewhere and the plugins are disabled.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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