Hipchat Video on Hipchat Server 2.0.7 - Atlassian / Google Login required ?

We Upgraded to HipChat Server 2.0.7 and were excited to try out the new HipChat Video.

When joining a group video call my Users are prompted to Login via Atlassian ID or Google - is this expected behaviour for HipChat Server ? - not so cool if all of my users have to sign-up with Atlassian or Google to use Video.

I could not find anything about this requirement in the Changelogs: https://confluence.atlassian.com/hc/hipchat-server-release-notes-608731400.html

image2016-12-8 10:2:42.png

1 answer

1 accepted

4 votes

Hi Florian,

That screen you're seeing is not expected, it looks like a video configuration issue. Can you try running the following commands on your server:

hipchat video --checkkeyserver
hipchat video --provider=jitsi
hipchat video --checkpublickey

After that, perform the following steps on your HipChat application:

  • Log out of your HipChat account 
  • Close the application
  • Open the application
  • Log back in
  • Start a new video call


If you still get the issue you described, then do the following on your HipChat application:

  • Log out of your HipChat account 
  • Forget your account
  • Close the application
  • Open the application
  • Log back in
  • Start a new video call

 

Hope it helps!

Ramiro

Great, this fixed it for me. 

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