I've just set up a local HipChat server installation (Atlassian HipChat 1.0 build 1.1.9 (2015.02.12.113513)) on an ESXi server. TCP ports 443,5222,5223 are reachable from the external network and everything just works well.
Push notifications on Android work as expected as well. On iPhone though I cannot get HipChat client succesfully receive push notifications. The iOS client can connect to the server, send and receive messages, but it doesn't receive any push notification.
Of course the push notifications are switched on everywhere they should, into the Hipchat client and in the iOS settings (in fact I receive push notifications from other apps like Whatsapp).
On my Hipchat account I see in the notification settings "iPhone/iPad: Enabled ( Remove)".
I tried signing out from the web client and leave only the iOS client connected, but nothing appears. Also I tried putting the web client on a different status than "Available", like "Away" but without success.
How can I debug what's going on and how can I get it fixed? Without push notifications I'm not totally sure this solution can be installed in a production environment.
Many thanks for your support!
We have the same Problem and reportet to the support.
Here the answer from the HipChat Support:
Yes, we were able to simulate the issue. Turns out this is affecting only HipChat server users. Our devs are still working on a fix. I'm afraid I cannot provide you an ETA for when it is going to be fixed.
Let me know if you need further help!
Same issue here, although I've got a slightly different flavour :smile: I seem to get "most" push notifications on my phone as long as I'm logged out of my desktop client and it's completely closed down (which is a bit inconvenient), however, they just pop up on my screen without any sort of alert (sound/vibration) so I never actually know if I've gotten a message unless I happen to be staring at my phone :sad: I have of course checked, double checked, then re-checked all of the appropriate notification settings for this on my phone, the desktop client, and my HC profile on the server but to no avail.
I suspect this is also related to the known issues mentioned above, but wanted to log it here so Atlassian is at least aware of the impact it's having.
any news about this issue ?
I've a local HipChat server installation (HipChat 1.3 build 1.3.7) withe the same issue.
The iOS devices can recive notification but no badge/counter appears. Furthermore, we're not able to see from which rooms/chats messages came from.
Be waiting support,
My teams are complaining about the same problem - push notifications actually come in, but when you tap to open the HipChat iOS client, it doesn't load the specific room where the comment is found nor does it give you any badges or comment counts in the list of rooms. You can't tell where to go to read the comment. And if you miss the push notification's visual element, you don't have any other way to know that you have an unread comment.
The Android client works great in all these areas, though.
This problem still persists in Version Atlassian HipChat 2.1.0 (2016.11.29.092641).
Android devices are working fine.
iOS HipChat client 3.15.1.
Is there any roadmap when this will be fixed?
We are evaluating the server and this is the only reason that prevents us from purchase.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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