It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

HipChat 4.0.1630 Not Responding on Windows 10

I just installed HipChat 4.0.1630 on a new laptop running Windows 10 and when the application launches, I get a blank screen and the titlebar says (Not Responding).  There is no prompt for login anything, just a blank white screen.  I get no other errors or messages.  I've given it an hour and it still never connects or errors out.  Task Manager indicates that the process is consuming CPU cycles (~13%) even though nothing is happening.

What should I do?

3 answers

0 votes
Dustin Atlassian Team Mar 08, 2016

Hi James,

I'm not able to reproduce your problem locally.  Could you please file a support ticket at or send an email to so we can gather more information and try to help resolve your issue?



I have this problem too! I can re-install it over and over and sometimes it works briefly, then if I close it or reboot it, it fails forever and the cycle starts again.

 - Richard Garriott

Will do, currently still reinstalling daily to get a brief work session!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,181 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you