It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Forgot Password option for Hip Chat does not send an email.


when I tried to create a Hip Chat account, I was automatically logged in with my Atlassian Account. Anyway, now that I try to log in on the desktop-Client, my Atlassian Password does not work. But when I try to reset the password via "forgot password" option, I do not get a mail for my info@ address. But I originally tried to create the account with my ssc@... address. Something was messed up and I can not understand what to do. I want to have an account with the ssc@... address.


1 answer

0 votes
crivers Atlassian Team Mar 21, 2017

Hi Sarah - it sounds like you might want to sign up for a new account under the updated email address. If you're trying to update the email on an existing account, you'll need access to that email in order to receive the forgot password email.

I would recommend contacting the HipChat support team directly by going to - they will be able to help figure out your specific situation and get you back on track. and sign_up notification seems broken, i didnot recieve email either. I used community domain to reset my password.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Hipchat

Hipchat Cloud and Stride have reached End of Life (updated)

All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us.  As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...

35,196 views 9 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you