Oh, well that's a problem, as the logs are not available to end users in the cloud version of Hipchat.
At this point, I suggest contacting Atlassian directly using the Contact Support link in that error window. They have direct access to your instance and should be able to help you further.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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