Oh, well that's a problem, as the logs are not available to end users in the cloud version of Hipchat.
At this point, I suggest contacting Atlassian directly using the Contact Support link in that error window. They have direct access to your instance and should be able to help you further.
Earlier this year we made the difficult decision to discontinue our team messaging tools, Stride and Hipchat. The end of life date for Stride and Hipchat Cloud is quickly approaching - February 15, 2...
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