Oh, well that's a problem, as the logs are not available to end users in the cloud version of Hipchat.
At this point, I suggest contacting Atlassian directly using the Contact Support link in that error window. They have direct access to your instance and should be able to help you further.
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...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
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