Oh, well that's a problem, as the logs are not available to end users in the cloud version of Hipchat.
At this point, I suggest contacting Atlassian directly using the Contact Support link in that error window. They have direct access to your instance and should be able to help you further.
...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...
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