Does anybody know what format/encoding of video is required for HipChat to be able to play embedded videos? I put MP4 files in right now (TS encoding) and get the attached error when I go to play them in the chat window. The other users do not know to download the video to watch it, so this is a major inconvenience.
This issue has been reported in the bug and suggestion tracking portal here:
I encourage you to visit the suggestion page linked above and click the Vote and Watch links near the top right to show support for the feature. By doing this, it will ensure you are proactively informed of progress and updates going forward.
Feedbacks are also appreciated! You can do this by leaving a comment on the ticket as this helps the team prioritize & understand the use case of the feature request. Hope that helps.
Thanks for the update, I'm not running a hip chat server. HCPUB-710 is the issue that I am experiencing. This behavior is frustrating and seeing that it is recognized and will not be fixed makes it work. Is there a work around? What formats will it play natively?
You are welcome. According to Dustin here:
"The Windows client cannot play mp4 files due to licensing restrictions of the mp4 codec."
I performed further research and came across this:
"It won't work in Windows and Linux clients because they don't have the H264 codec "
Since you are not on HipChat Server, can I please check if you are already in the process of migrating to Stride as this will ultimately solve the problem?
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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