Does our existing 500 user Hipchat server license transfer to a 500 User Datacenter license for free

I went through the licensing FAQ here but could not determine if since we have an existing 500 user Hipchat server license if we could switch to Datacenter for free.  Any guidance is appreciated.

https://www.atlassian.com/licensing/hipchat#datacenterlicenses-10

 

2 answers

This widget could not be displayed.
Shayne Covey Atlassian Team Sep 08, 2017

Hi Jim,

As long as your HipChat Server license is still valid, you can plug it into a HipChat Data Center installation without doing anything special - the license is interchangeable between HipChat Server and HipChat Data Center.

Similarly, when you renew your HipChat Server license, it will be updated to say that it's for HipChat Data Center, but it will still work in a HipChat Server deployment.

I hope that helps!

This widget could not be displayed.

Hi jim, As far as I know server license is different from datacenter you cannot switch server for datacenter but you can get some discounts. please contact support team for any license questions.

Mikael Sandberg Community Champion Sep 07, 2017

Based on the new pricing model it looks like your existing 500 user license will be transfered for free, but as @kiran jonnalagadda mentioned, your best bet is to contact support. Here is the link to get Pricing, billing & licensing help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

403 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you