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Disable confirmation emails in HipChat

We are using HipChat server in an intranet environment, it authenticates against our Active Directory (via Crowd).

Is it possible to disable the need to confirm email addresses? We are pretty sure all our AD accounts are valid.

5 answers

1 accepted

1 vote
Answer accepted

Since this issue is still not addressed I figured out a workaround for the existing accounts.

  1. log into the console of the HipChat server
  2. get the password for the database

    DBPASS=$(awk '/"pass"/ {gsub(/[",]/,"");print $2}' /hipchat/config/site.json)
  3. connect to the database

    mysql -uroot -p$DBPASS hipchat
  4. confirm all users

    UPDATE users SET confirmed=1;
  5. exit



Hi Gerald,

There is no option to disable that from the UI however by right, directory users should no longer have to confirmed their accounts starting from Server v1.2 build 1.2.7 and later. However, users created in previous versions before server upgrade will still need to confirm their accounts. Did your users received the email to confirm their accounts? What is your HipChat server version/build? Can you raise an issue to HipChat Support for further look?

The version currently running is 1.3 build 1.3.4 (2015.09.17.001901). I don't really remember what version I set up initially (possibly a 1.2 version, it was set up in march 2015), but my Account was the first to be used and I am prompted now to confirm my address again. I found an older confirmation mail from July 2015.

0 votes
Anatoli Atlassian Team Oct 19, 2015

Yeah, we should probably avoid email confirmation in HC Server.


cc @Helen Hung

Sounds like we have to automatically confirm in bulk or on creation (ie. insert confirmation in the database), can Atlassian provide a work around to avoid this?

This needs to be added as a feature, the confirmation only makes sense when users register themselves to avoid spam, however in a corporate/enterprise environment this adds no value as we delegate control to our Active Directory.

Hi Jacob, I added an answer describing how to do a bulk confirmation for the existing accounts.


i also want to disable the confirmation mail in HC Server.

We use Crowd with Active Directory (group a managed within Crowd).

HipChat uses the same directories as Confluence & JIRA. The access to HipChat is restricted on the Crowd application configuration where only the group hipchat-users can authenticate.

We have currently only 10 user license and i fixed this trough a postfix recipients policy.
With 10 user this is no problem. 


We have this problem too: our users are authenticated via LDAP, but they all see this "you have not confirmed your account" message when they log in.


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