Disable confirmation emails in HipChat

We are using HipChat server in an intranet environment, it authenticates against our Active Directory (via Crowd).

Is it possible to disable the need to confirm email addresses? We are pretty sure all our AD accounts are valid.

5 answers

1 accepted

This widget could not be displayed.

Since this issue is still not addressed I figured out a workaround for the existing accounts.

  1. log into the console of the HipChat server
  2. get the password for the database

    DBPASS=$(awk '/"pass"/ {gsub(/[",]/,"");print $2}' /hipchat/config/site.json)
  3. connect to the database

    mysql -uroot -p$DBPASS hipchat
  4. confirm all users

    UPDATE users SET confirmed=1;
  5. exit

    \q

 

This widget could not be displayed.

Hi Gerald,

There is no option to disable that from the UI however by right, directory users should no longer have to confirmed their accounts starting from Server v1.2 build 1.2.7 and later. However, users created in previous versions before server upgrade will still need to confirm their accounts. Did your users received the email to confirm their accounts? What is your HipChat server version/build? Can you raise an issue to HipChat Support for further look?

The version currently running is 1.3 build 1.3.4 (2015.09.17.001901). I don't really remember what version I set up initially (possibly a 1.2 version, it was set up in march 2015), but my Account was the first to be used and I am prompted now to confirm my address again. I found an older confirmation mail from July 2015.

This widget could not be displayed.

Yeah, we should probably avoid email confirmation in HC Server.

 

cc @Helen Hung

Sounds like we have to automatically confirm in bulk or on creation (ie. insert confirmation in the database), can Atlassian provide a work around to avoid this?

This needs to be added as a feature, the confirmation only makes sense when users register themselves to avoid spam, however in a corporate/enterprise environment this adds no value as we delegate control to our Active Directory.

Hi Jacob, I added an answer describing how to do a bulk confirmation for the existing accounts.

This widget could not be displayed.

Hello,

i also want to disable the confirmation mail in HC Server.

We use Crowd with Active Directory (group a managed within Crowd).

HipChat uses the same directories as Confluence & JIRA. The access to HipChat is restricted on the Crowd application configuration where only the group hipchat-users can authenticate.

We have currently only 10 user license and i fixed this trough a postfix recipients policy.
With 10 user this is no problem. 

Regards,
Tim 

This widget could not be displayed.

We have this problem too: our users are authenticated via LDAP, but they all see this "you have not confirmed your account" message when they log in.

hipchat_confirmation_message.png

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Aug 10, 2018 in Hipchat

What should I think about when migrating HipChat to Slack?

...from the beginning. We have built up a lot of content in HipChat, with it being a core tool in our distributed company model. While it is true that we didn’t need to move to Slack immediately, we felt it...

240 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you