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Delete encryped file

Hello

 

I uploaded an encrypted file, followed the instructions on how to delete a file and got this error

"Ouch! We can't preview this file type.Try downloading the file to view it."

 

Please assist 

Thanks

Ouch! We can't preview this file type.
Try downloading the file to view it."

1 answer

1 accepted

0 votes
Answer accepted
crivers Atlassian Team Sep 28, 2016

Deleting the file doesn't live-delete it from the chat history in connected clients. However, if you reconnect / rejoin the room, the file should be gone. If not, it's possible that the file wasn't deleted - please double check the steps listed in https://confluence.atlassian.com/display/HIPCHAT/Delete+messages+and+files to make sure the message is no longer there.

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