Cannot initiate video call via HipChat

Whenever a coworker tries to initiate a video call via hipchat she keeps getting the message Uh oh! We couldn't fully download everything we needed :(

We will try again shortly. In the mean time, check for problems with your Internet connection!


I found a couple of posts about this happening in January but never saw a resolution. 

Currently using version

1 answer

0 vote
Joe Wai Tye Atlassian Team Sep 04, 2017

Hi Patrick,

There are a couple of things that we could check here :

  • Are you on any proxy of any kind? If you are, could you try bypassing it and test the call again?
  • Does this work if you try using it on a web client?

If the problem still happens despite not using any proxy, then this looks like it needs a support ticket of its own. In that case, do raise a ticket in the HipChat Support project in our support site,


Hi Joe,


Thanks for the reply. Not behind any proxy, double checked to be sure. Video does work via the web client (on safari) without issue which is what i've had her using as a work around in the interim. 


I'll open up a support ticket then, thanks for the advice. 

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