Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to log in after ammending global permissions

After updating our Crucible license I was getting a message stating that we had exceeded our user limit because it was picking up all our Jira users through the global permission settings.  However, after updating our global permissions I am unable to log in, even with the administrators account.  Is there a way to revert the global permission settings, or some other way to allow me to log in?

1 answer

1 accepted

0 votes
Answer accepted

Hey Mark, 

Every FishEye/ Crucible instance has a local administrator account that you configure upon setup. You can always login with this user despite any permissions that could have been configured by accident. If you don't know the password for this user you can reset this user's password with the following instructions:

I hope that helps! 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

153 views 2 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you