Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to log in after ammending global permissions

After updating our Crucible license I was getting a message stating that we had exceeded our user limit because it was picking up all our Jira users through the global permission settings.  However, after updating our global permissions I am unable to log in, even with the administrators account.  Is there a way to revert the global permission settings, or some other way to allow me to log in?

1 answer

1 accepted

0 votes
Answer accepted

Hey Mark, 

Every FishEye/ Crucible instance has a local administrator account that you configure upon setup. You can always login with this user despite any permissions that could have been configured by accident. If you don't know the password for this user you can reset this user's password with the following instructions: 

https://confluence.atlassian.com/fisheye/how-to-reset-the-administration-page-password-in-fisheye-or-crucible-960155804.html

I hope that helps! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence Cloud

Share your Confluence Cloud experience for a chance to win $500!

Take our 5-minute survey to win a $500 Visa gift card! Are you currently using Confluence Cloud? We want to hear from you! Fill out this quick survey about your Confluence Cloud experience so we ...

240 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you