Just a quick question. Anyone knows when
files are created? What operations are logged in these files? Please advise.
These files are created when you create a Support Zip.
The Support Zip contains the config.xml, log files, and some other configuration information.
The log files in the Support Zip are the same files that are stored in the var/log/ directory.
Basically the Support Zip just gathers existing files from your installation and packs them up, it doesn't perform any new actions.
Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...
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