We are using Crucible for our code reviews. We would like to send mails to reviewers when a review was added/modified. I configured SMTP server and the test mail was successful in mail config settings. Also, user settings are looking good. But reviewers are not receiving any mails. Am I missing anything here? Appreciate all the help in this regard.
There is a number of issues causing the trouble. I would start from:
if still unsuccessful, consider testing if the emails are leaving Crucible servers - perhaps mails are queued in the SMTP server? You can try with https://nilhcem.github.io/FakeSMTP/ for example. Start it with the
java -jar fakeSMTP-version.jar
pick up a port (e.g. 2525), configure fisheye to connect to SMTP on localhost:2525 (assuming you're running fakeSMTP on the same server as FishEye) and try adding content to reviews again. If you see email in the fakeSMTP application it means mails are being sent, but you need to chase down why they are not being delivered to users' inboxes.
Hope that helps,
Thank you for the response. I checked users settings and I do not see any problem with them.
I tried FakeSMTP as you suggested. I used Send test mail under mail config to send a mail. It was successful and I can see the mail in the Mails list(In FakeSMTP). But when I created review, the mails are not being sent to reviewers(no mails in Mails list in FakeSMTP). Any other ways I can try to understand the actual issue?
Hi vk, If you opened a review, there are reviewers added to that review and the reviewers didn't disable notification event for "State change" in their profiles, then they definitely should receive email notifications which you should be able to intercept in the FakeSMTP for instance. This should be sent within few minutes at the latest, or within 30 minutes if reviewers opted for batched notifications. If you followed that and still receive no emails please raise this with our support team by creating issue in https://support.atlassian.com/browse/CRC project. Hope that helps,
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