Lost emergency key

[yang]

I have jira account and enabled the two factor authentication. But I lost my emergency key, so I can't login.

I refer to https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/#Your-emergency-recovery- key-doesn--x27-t-work-or-you--x27-ve-lost-it, but I don't see "Send recovery email", and the administrator didn't find how to recover my account.

How can I recover my account?

[Stephen Wright _Elabor8_ · Accepted solution]

Hi @yang 

Looks like you have a few similar questions on the Community - including:

• https://community.atlassian.com/t5/Bitbucket-questions/Lost-emergency-key/qaq-p/2021200
• https://community.atlassian.com/t5/Jira-questions/Lost-emergency-key/qaq-p/2022155

You only need to post your question once to get help from our Community members!

Please use one of these, which both have an answer :)

Ste