Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,463,375
Community Members
 
Community Events
176
Community Groups

Lost emergency key

Edited
yang
yang May 06, 2022

hi

my Jira’s account expired and need to login again. and enabled the two factor authentication. But I lost my emergency key and phone, so I can't login.

I can't recover my account now, please help me recover my account. my account is yang.liu@easystack.cn

Answer
Watch
Like Be the first to like this
273 views

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Nic Brough -Adaptavist- Community Leader May 06, 2022

Welcome to the Atlassian Community!

I'm afraid Atlassian can't help you with a lost Google account.  It sounds like you probably need to look at recovering your Google account - https://support.google.com/accounts/answer/185834?hl=en is a starting point I think

View More Comments
yang
yang May 06, 2022

Sorry, I made a mistake in the description, not google authentication, but enabled the two factor authentication with jira account.  I refer to https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/#Your-emergency-recovery- key-doesn--x27-t-work-or-you--x27-ve-lost-it  , but I don't see "Send recovery email", Please help send?

Like
yang
yang May 06, 2022

my friend had the same problem and he said you can send an email for recovery and after 24 hours I will receive the email and perform the recovery

Like
Reply

Suggest an answer

Log in or Sign up to answer
Bitbucket
Bitbucket
TAGS

Atlassian Community Events

See all events