Empty source tab in Jira

Dear All,

we have a problem with Fisheye/Crucible: in Fisheye we have 40 GIT repositories configured which are linked to 1 Crucible project. The repos have been added to the project as so: 1 project is the default and the others are in "Fisheye project content".

The 1 Crucible project has been linked with 1 JIRA project. All the users of the JIRA project have access to the Crucible project and all repos as well.

The problem: in a JIRA issue - which is mentioned in a repository - when clicking the Source tab is empty. Once again: the issue is mentioned in the repo. If we get directly to the Fisheye repo we can see the commits to this issue.

In JIRA all users have "View issue source tab" right.

Could you please help what is the problem here?

Thanks in advance,

2 answers

Dear Rumeceisz,

Couple of things we can try.

First, make sure the 'Allow Remote API Calls' is turned ON in Jira under Administration > General Configuration.

Also, can you confirm that the below step was done?


If the application link is configured and API calls turned on, you should be good. If not I would dive into the crucible logs and see if there is a connection error to Jira.

Let me know if this helps.



One issue I have noticed occasionally that will cause this, is the system times being out of sync between the JIRA and Fisheye/Crucible servers. Correcting that issue may fix the sync problem.

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

344 views 0 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot