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Cant login to Fisheye and Crucible

Edited

Install the Fisheye and Crucible (On development server) that also have Jira installed. After the installation I try to login. Absolutely no combination of name/password work (used the master password I just used)  and the product cant be used. How do I either remove this completely or reset the password. I have search the web for several hours and found so far nothing works.

3 answers

Thomas Deiler Community Leader Jan 16, 2019

Wonder if he already knows this page ...

I have tried that page and it does not work.

Ben Stuart Atlassian Team Feb 08, 2019

Did you use http://<FECRU_URL>:<FECRU_PORT>/admin/admin.do as the URL? 

Only the built in admin user password that was reset would work here. 

0 votes
Ben Stuart Atlassian Team Feb 08, 2019

Was this instance migrated from another server? Previously, was it connected to AD or Crowd that is no longer available from Dev? 

0 votes
Thomas Deiler Community Leader Jan 16, 2019

Dear @ErnieErwee,

two Atlassian products installed on the same server - there always rings a bell: Have you modified the session id of one of the products? On default it's named JSESSIONID for each tomcat installed. You can change this for Jira by modifying the file

$JIRA_INSTALL/atlassian-jira/WEB-INF/web.xml

If this doesn't help, please post more details of your installation.

So long

Thomas

Let me try and I will post shortly

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