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Cant login to Fisheye and Crucible


Install the Fisheye and Crucible (On development server) that also have Jira installed. After the installation I try to login. Absolutely no combination of name/password work (used the master password I just used)  and the product cant be used. How do I either remove this completely or reset the password. I have search the web for several hours and found so far nothing works.

3 answers

Thomas Deiler Community Leader Jan 16, 2019

Wonder if he already knows this page ...

I have tried that page and it does not work.

Ben Stuart Atlassian Team Feb 08, 2019

Did you use http://<FECRU_URL>:<FECRU_PORT>/admin/ as the URL? 

Only the built in admin user password that was reset would work here. 

0 votes
Ben Stuart Atlassian Team Feb 08, 2019

Was this instance migrated from another server? Previously, was it connected to AD or Crowd that is no longer available from Dev? 

0 votes
Thomas Deiler Community Leader Jan 16, 2019

Dear @ErnieErwee,

two Atlassian products installed on the same server - there always rings a bell: Have you modified the session id of one of the products? On default it's named JSESSIONID for each tomcat installed. You can change this for Jira by modifying the file


If this doesn't help, please post more details of your installation.

So long


Let me try and I will post shortly

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