Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Configuring Jira Data Center with Netscaler as Load Balancer


Hi All,

Could I ask for some advice from anyone who has successfully set up Jira Data Centre using Netscaler as the load balancer?

The problem we're having is that when a user successfully completes authentication on one of the nodes, they are quite often redirected to another node on a new anonymous session and asked to authenticate again. Basically, session stickiness isn't working.

We believe that the problem relates to how we've attempted to set up cookie-based session affinity as described in the installation instructions. In particular we're struggling with the description of the property in the file: "This unique ID must match the username and the BalanceMember entry in the Apache configuration".

We've not been able to find a direct equivalent of this in the configuration for Netscaler, so this is where we believe that the problem is occurring. We've just set this value to be the fully qualified host name of the node.

Our tests have shown that the for the JSESSIONID cookie, a new value is written to this after a successful authentication. In spite of the fact that we're appending the "node name" to the cookie by setting the -DjvmRoute startup parameter, as described in the example 2 of this documentation.

I think there has to be something we're missing in the Netscaler configuration that tells it how to route traffic to those node names.

So far we've managed to work around this by using source IP-based persistence instead, but since all of Atlassian's documentation seems to be geared up towards cookie based session affinity, we'd be quite keen to get this working.

Any suggestions on where we might be going wrong would be much appreciated.


Many thanks



1 answer

1 accepted

0 votes
Answer accepted

We've managed to fix this issue now. The nearest equivalent we can find to what is described in Atlassian's documentation is COOKIEINSERT, as described here.

This gives us a similar solution to that described in example 1 of the load balancer examples (Specific load balancing cookie).


I hope that helps someone else!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Data Center

Architect your Atlassian Data Center Application (Jira, Confluence, Bitbucket) in Azure

Hello folks! To the member of organizations who are still running their Atlassian applications on the server, we are on the side of the bridge, and if we need to sail the boat with confidence either...

588 views 0 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you