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Introducing In-Product Diagnostics for Atlassian Jira, Confluence, and Bitbucket Data Center

Hello Data Center Community,


We're excited to introduce a new feature that's set to significantly enhance your experience with Atlassian Jira, Confluence, and Bitbucket Data Center — In-Product Diagnostics.


In-Product Diagnostics is a powerful tool designed to provide you with real-time insights into your Atlassian products' performance. The In-Product Diagnostics feature is a result of our continuous efforts to provide you with more control and visibility into your Atlassian environment. With this feature, you'll be able to:

  • Identify performance issues in real-time
  • Access detailed diagnostics data
  • Make informed decisions to drive better performance
  • Reduce downtime and enhance user satisfaction


To give you a detailed overview of what you can expect from this new feature, we've prepared a video demonstration:


 

In addition to the video, we've also created an In-Product Diagnostics Hub. This hub is a comprehensive resource that provides detailed information about the In-Product Diagnostics feature, its functionalities, and how you can use it to enhance your administration and support tasks. You'll find the hub here: In-Product Diagnostics Hub.


We encourage you to explore the In-Product Diagnostics feature and the resources we've provided. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.


Remember, this tool is not just about discovering issues - it's about enabling you to take proactive measures to enhance your Atlassian product's performance. So, dive in, explore, and take your Atlassian experience to the next level!


Happy diagnosing!

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Vickey Palzor Lepcha
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March 21, 2024

As an Admin to 4000 JIRA DC and 400 Confluence DC users , this makes me excited .

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Morten Stensgaard March 22, 2024

Another almost useless feature of Atlassian Datacenter products. Especially for Jira!

 

Why? Hooorah.....you can now identify what you already know! Atlassian products is getting more and more bugs and/or generally have performance issues, because Atlassian/Vendors does not prevent Jira admins from doing stupid things!?

Even upgrading a Jira Datacenter with JSM nowadays screws up the whole engine of Jira!(Just check the logs and even UI!)

 

Who is ACTUALLY going to use this feature? I don't - First of all.....I have absolutely no interest or even time in debugging faulty software from either Atlassian nor any other Vendors - I expect as a customer which I now pay a shitload of licensing money too($200.000!).........it just needs to work and perform! I have a business to serve here to pay your licensing fee!


But it does not perform........and that's probably WHY you thought it was a good idea to waste OUR time on this!?

Let's take the most used product Jira - Lets get some simple bug statistics in here:

4299 Open bugs, which are currently 18% out of ALL bugs ever registered on Jira Server/Datacenter.

 

In 2023 Atlassian resolved and bugfix released 293 bugs - That's fine.........but what is not fine! - 811 new bugs where created/identified in Jira in 2023 - So the Release outcome is actually quite negative - Either leading to a worse product or even performance of it.

 

But this topic/video relates to performance metrics........well......Why even facilitate the "Bad Jira Admins" with features for identifying, that they are bad a managing there instance with customiztions on either application layer og business logic layer - Either with technically flaws in their operations or even business logic being applied to ex. Jira via automation, workflows or even Scriptrunner with performs very badly(I've seen my shitload of bad things).

 

So what is the conclusion on this? Atlassian products is just getting worse and worse in quality? Or are we just able to identify more bugs?

 

One fact:

For the verified bugs that are created, we are as Jira Admins not seeing what we expect to see - A fix to all these bugs! For the Bad Jira Admins.......That is all about competences and people in the end.....everyone does mistakes - We learn and then adapt. Some are more capable of running a Jira instance than others.

Second fact:
Prices for Datacenter vs. Server have in my specific company case just been raised by factor massive x5.5 - For the almost EXACT same product as before - We now pay a lot more.......but the product quality of Jira & Confluence have NOT increased by the same factor. My Managers and financial department don't understand that AT ALL!  Personally I think Atlassian Datacenter products are no longer getting the attention it really needs.


Third Fact:

The Atlassian Datacenter roadmap is vague.....seriously - someone needs to wake up here! - If you are an End user of ex. Jira or Confluence?

What Datacenter feature or even feature improvement can you remember, which REALLY made a difference to the Products for the last couple of years - Even the bought vendors for "Automation for Jira" and "Assets" still have not received any major updates.


Sorry for being this honest, open and also negative on this(its NOT personal!) - But this is what I feel.......i'm fed up with reading tons of useless release notes/features from Atlassian -Don't f#"€ the customer............I love Atlassian products - but you are slowly losing terrain to fresh upcomers in the market - and the amount of comments, questions and even requests for (Can we use ServiceNow, FreshDesk, Notion, Slack, monday.com....the list is getting longer and longer).........and what we get is "In-product performance metrics".

Happy Easter Atlassian - Hope my input & feedback will give relevant debate on the upcoming Datacenter products plannings after Easter.

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Normann P_ Nielsen _Netic_
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March 22, 2024

I agree with Morten on so many points, there are more problems than improvements overall (could be a move 2 cloud strategy... nows-a-days I belive Atlassian have very few boundries... just loook at https://www.reddit.com/r/atlassian/comments/1biny42/why_is_this_a_premium_feature/) and Automation in cloud restrictions.

 

The "dont F*ck the customer" of good old days has gone... Stock, Finance and Marketing are running the show.

 

In generel, I need to restart Jira 3-4 times pr. upgrade (this is JSW + JSM and all App to newest)

 

Besides all the open bugs that are "gathering intrest" and other exotic statuses - and what is mentioned below, how about upgrading the search engine to moderns standards, with full wilcard *? support, string as instr, contains and field to field compare/operations. The fact the a field has a searcher that is EITHER fussy or equal are so last century. Look at splunk, SQL and other apps what is possible there.

Background indexing are still single threaded...

Group remaning and several basic features does still not exist. The user management overall is like as it was 20 years ago.

Workflow engine has been like it is now for so long. Must stuff are just used via "properties" instead of a little UI uplift.

CVE's all over - Atlassian (and admins) pays the bill for flooding the code base with 3rd party libs over +20 years.

 

I do love Jira, been an admin for +13 years, but also a bit fed up... Happy Easter

 

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Gosia Kowalska
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

 Hi Community,

@Vickey Palzor Lepcha  great to hear you find In-product Diagnostics (IPD) helpful! We would love to hear from you about how this capability makes your team more efficient.

@Morten Stensgaard  @Normann P_ Nielsen _Netic_ thank you for all your comments and openly sharing your concerns with us.

Working closely with our support team, we have heard a very clear ask from many of our customers for better access to performance related metrics. Atlassian Data Center products are extremely flexible, extensible and support complex and scalable business process. Every customer has slightly different requirements, uses different apps and different infrastructural set-ups. Every customer is unique in their own way.

With IPD we want to enable administrators with the right data to take preventive action before performance problems occur. We have repeatedly heard from customers that they struggle to capture data on index replication status, internal performance stats, connectivity to LDAP/CROWD. Admins also asked us for proactive alerts on high CPU usage, DB latency, DB pool threshold, App monitoring & diagnostics, as well as recommendations based on environment configuration and performance stats.

Like yourselves, we would like to eliminate any performance related problems whatsoever, and we continue our efforts in removing performance and scale bottlenecks across portfolio of DC products. Some recent examples include:

  • Confluence: single space reindex, faster permission service, support for OpenSearch (currently in progress)

  • JSM: Archiving of Assets (to be released in JSM 5.15.)

  • Bitbucket and Bamboo: Mesh for Bitbucket, High-availability for Bamboo

We acknowledge that we carry a large backlog of bugs. We prioritise the fix of these based on a number of factors to improve the experience across our products, targeting the issues that cause the most friction and negative experiences in-product.

Since the beginning of 2023, in slightly over 12 months we have addressed ~27 000 customer votes and addressed some of the top voted suggestions across our portfolio. Among other things our most recent versions include:

  • Auto-merge pull requests and Dark Theme in Bitbucket DC

  • Add watchers during issue create / Bulk description edit in Jira Software DC

  • Inline queue editing / Assets parallel imports in JSM DC

  • Bulk delete attachments in Confluence

  • Improved high-availability in Bamboo

I hope you find these beneficial for your teams.

Regarding background re-index, yes it’s single-threaded by design. This option allows any Jira instance to remain usable during re-indexing; however, the instance will be slower. Single threading allows to balance usability and re-indexing. 

While running Jira in multi node environment we recommend that you perform the full re-index without locking the instance. Here is the relevant documentation.

@Morten Stensgaard@Normann P_ Nielsen _Netic_ I am sorry to hear about your problems with the upgrade process. I’d like to encourage you to reach out to Atlassian Support team who will help you identify opportunities to improve it.

With regard to our future investments in Data Center products I would like to invite you to participate in the upcoming Data Center webinar, where I will be presenting our strategy and roadmap in more detail as well as respond to your questions.

Once again thank you for sharing your perspective with us.

Happy Easter everyone!

Gosia

 

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