license limit exceeded - Crowd prevents from login

I tried to change ldap authorization... now I received a system message:

This is a reminder that you have reached 15.203 users of your 500 user license.
Once you exceed your license limit, Crowd will prevent any users from logging in (including administrators).

## THIS was NOT intended
we have around 130 active users

But now I cannot login to crowd anylonger - and even not undo the fault (only half an hour since the mail was  sent) - Crowd redirects all to: /crowd/console/license.action

HOW can I get back - I have NO account data,
cause the our former colleague has left the company.

Is there a workaround? Hints welcome wink

3 answers

1 accepted

2 votes
Answer accepted

Hey Klaus,

In that case go to and click on generate a new evaluation license, with that you can use the 1 month unlimited access to have access to crowd again as described in below KB:

As Crowd counts the number of users based on the "Can Login List" for the integrated applications (Crowd console -> Applications -> an application -> Groups), you will need to check if any of those groups have the proper number of users.

Did you had any changes on LDAP/AD where a new group was added to all your company users?

Or maybe someone created a new drectory to pull all users and automatically added your users to a group that have the can log in permission.

Usually when we have this kind of scenario those are the most indicated as culprits.
Hope it helps.
Thanks and Regards,
David| The Engineer that like Windows for realsies.

Hello David,

that's a good idee, but the form asks for a SERVER ID

and I know that there is one - but right now crowd redirects every access to the license.action page

Is there another change to find out my server id???

Thanks. BRs Klaus

In Crowd-HOME\crowd.cfg.xml, in there you will have the tag :).

great! that's the missing link smile


I made a backup of the cfg.xml - got a trial license - got it running again - got rid of the wrong directory settings - and switched back to old cfg.xml - looks good

next week, I'll find out what our account data are...

Great to hear that :). Mind marking my first reply as answered your question so we can remove this question from the un answered section?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Opsgenie

Getting the Most out of Atlassian and Opsgenie Together

We’re excited to invite you to this action-packed webinar where we will demonstrate how to integrate Opsgenie’s powerful alerting and on-call management tools with your entire Atlassian stack. Mar...

63 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you