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crowd upgrade on linux fails

We unsuccessfully attempted to upgrade crowd to 2.7.2

I feel like we followed the instructions carefully, and tailing the apache-tomcat.catalina.out log file, it shows it coming up (eventually) - but we cannot access on port 8080

I'm very new to Atlassian, so I'm not sure the best way to ask this question.

here is the server.xml file:

<?xml version="1.0" encoding="UTF-8"?>
<Server port="8020" shutdown="SHUTDOWN">

<Service name="Catalina">

<Connector acceptCount="100" connectionTimeout="20000"
disableUploadTimeout="true" enableLookups="false"
maxHttpHeaderSize="8192" maxThreads="150"
minSpareThreads="25" port="8095" redirectPort="8080"
useBodyEncodingForURI="true" URIEncoding="UTF-8"/>

<Engine defaultHost="localhost" name="Catalina">
<Host appBase="webapps" autoDeploy="true" name="localhost" unpackWARs="true"/>
</Engine>

<!-- To connect to an external web server (typically Apache) -->
<!-- Define an AJP 1.3 Connector on port 8009 -->
<Connector port="8080"
redirectPort="8080"
enableLookups="false"
protocol="AJP/1.3"
scheme="https" secure="true"
clientAuth="false" sslProtocol="TLS" SSLEnabled="true"
URIEncoding="UTF-8"
keystoreFile="/opt/data/aviva/ssl/.keystore" keystorePass="hmpssl" />

</Service>

<!-- Security listener. Documentation at /docs/config/listeners.html
<Listener className="org.apache.catalina.security.SecurityListener" />
-->
<!--APR library loader. Documentation at /docs/apr.html -->
<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on" />
<!--Initialize Jasper prior to webapps are loaded. Documentation at /docs/jasper-howto.html -->
<Listener className="org.apache.catalina.core.JasperListener" />
<!-- Prevent memory leaks due to use of particular java/javax APIs-->
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener" />
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener" />
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener" />

</Server>

What else can I show you that might help solve this?

4 answers

I've opened a ticket with Atlassian support on this - once there is a resolution, I will post it here. Possibly with a better description of the problem.

0 votes
Jobin Kuruvilla [Adaptavist]
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Jun 23, 2014

Are you using a proxyName? What happens when you do wget on localhost:8080/crowd from the server itself?

Thank you for your quick response -

Port is not blocked - when we 'roll back' to the previous version (2.4 I think) by renaming the folder, we can get in just fine to that port.

0 votes
Jobin Kuruvilla [Adaptavist]
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Jun 23, 2014

Is the port blocked on linux? Maybe stop iptables if it is running and check after that? Another thing is to check if selinux is enabled or not.

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