Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Why app access group is not retrieved in Jira?



1. create user random in Crowd

2. add random to jira-users & a project group, i.e. whatever-developers in Crowd

3. synchronise the Crowd directory in Jira 

4. searching for user random and accessing it would display the whatever-developers group under Application access & group but not jira-users, with the alert:

This user has no application access and won't be able to log in until added to an application.

6. random attempts & succeeds to login in Jira

7. in user management, the alert is removed and he appears as member of jira-users

Jira version: 7.8.0.

Crowd version: 3.0.1.


1 answer

0 votes
AnnWorley Atlassian Team Apr 23, 2018


I created a test user in Crowd 3.0.1 and added it to two groups in Crowd, then synchronized the Crowd User Directory in Jira 7.8. Both the jira-users and jira-developers groups appeared under the test user's account right away after the sync, before the user logged in. So, I think what you are seeing is not the expected behavior. 

Are there any errors in the logs during the initial synchronization, indicating the user was not added to jira-users? Also, when the user logs in is there an entry saying the user was added to the group?

Please check for the random user's username in the Crowd logs located at:

  • <crowd-home>/logs (check the file in crowd_install/crowd-webapp/WEB-INF/classes if you can't find the home folder)
  • <crowd-install>/apache-tomcat/logs

Also in the Jira logs:

  • Jira Installation Directory/logs
  • Jira Home Directory/log
    The Jira Home Directory is defined in <Jira Install>/atlassian-jira/WEB-INF/classes/



Suggest an answer

Log in or Sign up to answer

Atlassian Community Events