Unable to search users or groups in Crowd

[Jenin Mohan]

I am experiencing an issue in Crowd where I am not able to search groups or users within Crowd. If I go to a users profile and click on "Add Groups", then the search windows open. When I click on search button it redirects me to the same page, without any results, same with users as well.

Request you to please assist me in knowing whats causing this issue.

Thanks and Regards,

Jenin Mohan

[Septa Cahyadiputra · Accepted solution]

Hi Jenin,

Could you please let us know the version of your Crowd. Also, please try the following steps:

1. Shutdown Crowd
2. Delete the content of <Crowd_Install_Dir>/apache-tomcat/work/
3. Restart Crowd

Hope it helps.

Cheers,
Septa Cahyadiputra

[Jenin Mohan]

Version is 2.7.2

[Jenin Mohan]

Hi Septa,

I found that the search is working when I am trying the same operation in google chrome, its not working for me in IE9.

Now I am wondering what is wrong with IE9?

Thanks and Regards,

Jenin Mohan

[Jenin Mohan]

Yes..enabling compatibility mode worked for me.

Thanks Septa for your help!!

Warm Regards,

Jenin

[Septa Cahyadiputra]

It was my pleasure :)

[Septa Cahyadiputra]

Hi Jenin,

Please try to check if compatibility mode is enabled. Also, please try to use default setting by disabling any third party installled on your browser.

Hope it helps.

Cheers,
Septa Cahyadiputra