Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,269
Community Members
 
Community Events
165
Community Groups

Unable to search users or groups in Crowd

I am experiencing an issue in Crowd where I am not able to search groups or users within Crowd. If I go to a users profile and click on "Add Groups", then the search windows open. When I click on search button it redirects me to the same page, without any results, same with users as well.

Request you to please assist me in knowing whats causing this issue.
Thanks and Regards,
Jenin Mohan

2 answers

1 accepted

0 votes
Answer accepted

Hi Jenin,

Could you please let us know the version of your Crowd. Also, please try the following steps:

  1. Shutdown Crowd
  2. Delete the content of <Crowd_Install_Dir>/apache-tomcat/work/
  3. Restart Crowd

Hope it helps.

Cheers,
Septa Cahyadiputra

Version is 2.7.2

Hi Septa,

I found that the search is working when I am trying the same operation in google chrome, its not working for me in IE9.

Now I am wondering what is wrong with IE9?

Thanks and Regards,

Jenin Mohan

Yes..enabling compatibility mode worked for me.

Thanks Septa for your help!!

Warm Regards,

Jenin

It was my pleasure :)

Hi Jenin,

Please try to check if compatibility mode is enabled. Also, please try to use default setting by disabling any third party installled on your browser.

Hope it helps.

Cheers,
Septa Cahyadiputra

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

315 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you