The SSO domain setting for Crowd Console is invalid


We need to make Crowd accesible for some external users, which log on via VPN and they need to login over the IP-address link onto our Crowd in order to change their passwords.

The problem is that the login doesn't work and this message is displayed in red:

"The SSO domain setting for Crowd Console is invalid. Please go here for instructions on resetting the SSO domain value."

I deleted the SSO Domain in Crowd Administration and after restart we can't login message, and no login...we updated the SSO Domain back to the original value in the database, we restarted, but still no login possible.

Any ideas?

Many thanks in advance!

Best regards,



1 answer

0 votes
Bruno Vincent Community Champion Nov 10, 2015

Hi Loredana,

Hard to tell. Anything in the logs (either catalina.out or atlassian-crowd.log)?

You might want to set the property to DEBUG in crowd-webapp/WEB-INF/classes/

Best regards,


Hi Bruno, Thx a lot for your reply. We managed to login again, we had to delete the browser cookies after this update and restart of Crowd: update cwd_property set property_value = '' where property_name = 'domain'; Best regards, Loredana

Bruno Vincent Community Champion Nov 11, 2015

Hi Loredana, Good to know. Hopefully Atlassian updates the doc with that cookie tip! Best regards, Bruno

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