Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Post DB restoration unable to login jira application


Error Message : "Sorry, your username and password incorrect - please try again"

Log :-

2022-04-14 12:23:24,348 http-nio-8081-exec-15 INFO [] Invalid authentication for application with name 'jira'

Help me to fix this issue.

2 answers

Hey, Peruma Chinnasamy!

Can you add more information to your question please? How I can reproduce this issue from my side? What steps should I do? Do you have enabled SSO?

From my side, I can advice you:

1) Make sure your users from directory are members of group, that exists in application and have all permission to authenticate 

Screenshot 2022-05-09 at 16.16.11.png

Screenshot 2022-05-09 at 16.13.48.png 

2) Check that in crowd in application settings you assigned the right groups that can authenticate, or to try to enable authentication to all groups from directory (just to make sure that it works)

Screenshot 2022-05-09 at 15.52.15.png

3) In your application in User Directories page, make sure, that Atlassian Crowd is enabled and it have the right directory order 

Screenshot 2022-05-09 at 16.11.50.png

To read more about directory order, I can give you few useful links:

0 votes

Welcome to the Atlassian Community!

The error you have found suggests your Jira is trying to connect to some other system (your user directory system maybe?) and the credentials Jira has for the connection are wrong.

The unable to log in will have thrown a different error, probably caused by the inability for Jira to use your external user directory to check your login credentials.

You'll need to read more of the log, and correct the credentials being used to connect to the other system.

User name and password are correct this issue is not only for me all the application user's are getting same error.

While we login crowd after that we try to connect jira It will working fine

But Directly we try to connect jira at the time we get this error message

I also verified , server.xml and seraph-config.xml files

every thing is fine.

That does not tell us anything more about the problem, we can't help you unless you can read more of the log and fix the connection by giving it the right credentials.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events