Need to recover admin access

I have an issue accessing my Crowd installation administratively.  I had recently upgraded my Crowd installation from 2.6.0 to 2.8.0 and found that my user account from AD no longer has access to the administrative portion of the site.  I checked the crowd application and noticed that the two directories (AD and internal) both looked as if they were disabled so I enabled the AD directory and the group associated with it.  I was able to login still but had no admin access but now the crowd admin user from the internal directory does not have access to login at all.

My question is, is there is a way to enable a directory or provide admin access to my user account by manipulating the MySQL database?

 

 

1 answer

0 votes

Hey Nathan, 

 

In order to put the internal directory in first position and also reset the password for the administrator, you might been interested to follow the procedures from the KB article below:

 

Restoring Password to Recover Admin Rights

 

Let us know if it helps you to get access to the instance back, Nathan.

Kind Regards,
Giuliano Tenedini
Confluence/Crowd Support

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,354 views 21 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you