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License Too Old For Build error

We upgrade the license 3 months ago, for updating the n. of users

Today i found this error message.

i ask where i check the number of active users and one possible solution or some workaround 



2018-02-13 14_32_51-Atlassian Crowd - System errors.png

2 answers

Hi @fabrizio sigillo,


This error might be because your license is not valid or the license expired or the Crowd build is not within license maintenance period.

You can check your Crowd logs for a detailed reason. Please look for ERROR for the following class:



Once we know detailed error, we may suggest a solution for you.


Hope that helps,

Marcin Kempa

Marcin Kempa Atlassian Team Feb 14, 2018

Hi @fabrizio sigillo,


Do you need more assistance with this problem?


Best Regards,

Marcin Kempa

Thks i watch in 


That crowd has activated all users on LDAP

Marcin Kempa Atlassian Team Feb 14, 2018

So did you manage to resolve the issue? Or does your Crowd instance is still failing because of this license error?

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