Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,461,306
Community Members
 
Community Events
176
Community Groups

Importing Users from another Crowd Directory

Hi,

I am trying to import the existing users from an old Crowd directory into a new one but I keep getting the following error: User Encryption Algorithms must match between directories

What I did is as follows:

  1. In old Crowd (2.7.1) I added a new Generic Application (to allow the new Crowd Server to connect)
  2. In the new Crowd (2.7.2) I added a new Remote Crowd directory (LEGACY Users)
  3. In the new Crowd I can see all the users I need in the "Legacy Users" directory
  4. In the new Crowd, went to users -> Import Users -> Directory Importer
  5. Chose "Legacy Users" as source and the internal directory as Destination
  6. Clicked Continue and I got the error from above.

Can anyone please tell me what I am doing wrong?

Thank you!

2 answers

1 accepted

1 vote
Answer accepted

To expand on Tiago's answer, you won't be able to import from a remote crowd directory to an internal directory because there's no way to get the passwords from the Remote Crowd directory. Crowd uses the Crowd REST APIs to get the users from the remote Crowd dir ("legacy users" dir in your case), but the password is not available through the rest APIs. So that's why you get the error about encryption algorithms needing to match - the remote crowd directory doesn't have an encryption algorithm because the passwords are always left in the remote crowd instance.

Thanks Caspar. I finally used a CSV export directly from the Database of the legacy system (as per the following link: https://confluence.atlassian.com/pages/viewpage.action?pageId=442271568) and then used the CSV import option and that worked out fine.
0 votes

Hi Mircea, this is related to the Password Encryption algorithms that is defined in the directories, both directories need to have the same algorithm, otherwise the import won't work.

You can check the algorithm of your directories with the following query:

SELECT attribute_value FROM cwd_directory_attribute where attribute_name='user_encryption_method' and directory_id='XXXXXX';

I hope it helps.

Cheers

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events